OfficeSupplies.us.com Frequently Asked Questions, Policies, Terms and Conditions

DELIVERY POLICY

• Standard US Shipping is 7 to 10 business days.
  
• Priority US Shipping is 3 to 4 business days.
• Shipping is by UPS unless otherwise notified.
• Dates may vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
• Delivery dates noted apply to orders placed by 2:00 p.m. P.S.Tand where credit approval and product availability are confirmed by 3:00 p.m. on the same business day that the order is placed. Estimated delivery dates are posted in your Order History section and we will notify you of any unusual circumstances.
• OfficeSupplies.us.com shipping rates apply to locations within the continental US for customers within the US. We do not ship or bill to international addresses.
  
• OfficeSupplies.us.com delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.
• Business days are defined as Monday through Friday, except holidays.
• Generally, someone will have to sign for your order.

Note: Certain OfficeSupplies.us.com items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

HANDLING & SHIPPING FEES WITHIN THE CONTINENTAL U.S.

• Standard U.S. Handling & Shipping Fee is a minimum of $8.00 plus 7% of your purchase price.
  
• Priority U.S. Handling & Shipping Fee is minimum of $12.00 plus 12% of your purchase price.
• Minimum H&S Fees are waived on orders over $85.00 (You are charged the % amount only).
• Shipments to Hawaii, Alaska, & Puerto Rico are available with an H&S Fee of $65.00 plus 10%.

Furniture deliveries may be scheduled for specific weekdays in certain areas. Once you place your order, we will contact you to set your delivery days or you can contact us for the furniture delivery days in your area.

MINIMUM ORDER

We have a $10.00 minimum order policy.

CALIFORNIA SALES TAX

If you are based in California, you will be charged 8.75% California Sales Tax

DOES OFFICESUPPLIES.US.COM DELIVER TO MAIL DROP LOCATIONS?

A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. OfficeSupplies.us.com will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, OfficeSupplies.us.com is unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.

DO I HAVE TO SIGN FOR MY ORDER?

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. to 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please leave a note at your door or specify a neighbor that is authorized to accept your package. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.

RETURN POLICY

If you’re not 100% satisfied with your OfficeSupplies.us.com purchase, return it within 60 days for any reason.

• Software: Return unopened software that we currently sell for a full refund within 60 days. We’ll gladly exchange opened software for the same title and version.
• Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. This includes: computers, monitors, notebooks/laptops, copiers, all-in-one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, GPS units, GPS accessories, and networking products.
• Furniture: Furniture is subject to natural wear and tear, so we can only accept it for return within 14 days of the date of receipt. Custom ordered and custom assembled furniture is made and/or assembled to your specifications, so it’s only returnable if it’s defective when you receive it.
• Refund Policy: If you paid with a credit/debit card, money order, or a check, we’ll refund your purchase with a credit to your card or with a check respectively. If your purchase exceeded $500 before tax, and you paid with a check or money order, your money will be refunded in the form of a check. If you paid by credit card, we'll credit your account.
• Return Authorization: Simply request a Return Authorization Number by calling 1 909 393 4455 and you may then return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip. If an item is defective, we will exchange it or issue you a refund including shipping charges.

QUANTITY DISCOUNTS?

If you would like to order a large quantity of any product, call us to discuss a quote. CALL US: 1-909-248-4411

DO YOU ACCEPT PURCHASE ORDERS?

We're sorry but at this time we do not accept Purchase Orders (POs).

CAN I CHANGE MY ORDER?

No problem as long as long as you call us before it is shipped. We generally ship the same day as ordered if orders are received before 11:00 AM. Orders received after 11:00 AM are generally shipped the following business day. You may change or exchange an order after that but will incur the shipping fees.

HOW WILL I KNOW IF MY ITEM IS IN STOCK?

We are associated with a distribution network of over 35 warehouses throughout the United States and generally always have product in stock, however we will contact you within one business day if there is a stock issue.

CAN I CANCEL MY ORDER?

Of course. If you call us before it ships, we'll be happy to cancel it. If you call us after it has shipped then you will bear the cost of shipping and we will refund the rest. Our goal is to keep you as a customer long term. CALL US: 1-909-248-4411.

CAN I CHECK THE STATUS OF MY ORDER?

Yes, just log into your account and click on "Order history".

DO YOU ACCEPT C.O.D. ORDERS?

We're sorry but for now we do not accept C.O.D. orders.

QUESTIONS?

CALL US: 1-909-248-4411 or email us at http://officesupplies.us.com/help.php?section=contactus&mode=update.

SITE MAP

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This Web site is intended for use by US residents only.

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS ("Ts & Cs")OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE Ts & Cs. IF YOU DO NOT ACCEPT THESE Ts & Cs, THEN DO NOT USE THE SITE.

OfficeSupplies.us.com.com ("Site") is owned by OfficeSupplies.us.com. ("OfficeSupplies.us.com") and is currently provided free of charge to users who agree to abide by these Ts & Cs. OfficeSupplies.us.com reserves the right to change the nature of this relationship at any time, and to revise these Ts & Css from time to time as OfficeSupplies.us.com sees fit. Users who violate these Ts & Cs will have their access canceled and they may permanently be banned from using the Site. Users should check these Ts & Cs periodically. By using the Site after we post changes to these Ts & Cs, you agree to accept those changes, whether or not you actually reviewed them.

USERS/PARTICIPANTS

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use by their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

COOKIES

"Cookies" are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a website. OfficeSupplies.us.com uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to reenter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement.

COPYRIGHTS, TRADEMARKS & RESTRICTIONS

The material included herein, including site design, text, graphics, and the selection and arrangement thereof are copyrighted © by OfficeSupplies.us.com, Inc. ALL RIGHTS RESERVED. OfficeSupplies.us.com, and other trademarks and all page headers, custom graphics, and custom icons are service marks and trademarks of OfficeSupplies.us.com. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.

The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the "Materials") are the property of OfficeSupplies.us.com and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by OfficeSupplies.us.com and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from the Site (or any other website owned or operated by OfficeSupplies.us.com or its subsidiaries or affiliates) without OfficeSupplies.us.com’ prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with OfficeSupplies.us.com or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution, or republication of Materials without OfficeSupplies.us.com’ prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of OfficeSupplies.us.com or third parties.

LINKS

OfficeSupplies.us.com is not responsible for the content of any unaffiliated websites that may be linked to or from the Site. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from the Site is independent from OfficeSupplies.us.com, and OfficeSupplies.us.com has no control over the content of that other website. In addition, a link to any other website does not imply that OfficeSupplies.us.com endorses or accepts any responsibility for the content or use of such other website. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by OfficeSupplies.us.com of that third party or of any product or service provided by a third party.

PRIVACY ISSUES

OfficeSupplies.us.com is concerned about privacy matters for its customers. To learn more about how we protect customer information, please review our Privacy Statement.

PRODUCT AND SERVICES INFORMATION

Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

We attempt to display all products shown on the Site in an accurate manner, however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

NOTICE AND TAKE DOWN PROCEDURES

If you believe any Materials on the Site infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and take down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact OfficeSupplies.us.com’ copyright agent (identified below) and provide the following information: A clear statement identifying the works, or other materials believed to be infringed.

* A statement from the copyright holder or authorized representative that the Materials are believed to be infringing.
* Sufficient information about the location of the allegedly infringing Materials so that OfficeSupplies.us.com can find and verify its existence.
* Your name, telephone number and email address.
* A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner’s behalf.
* A signature or the electronic equivalent from the copyright holder or authorized representative.

OfficeSupplies.us.com’ agent for notice of copyright issues on the Site can be reached as follows:

OfficeSupplies.us.com, Inc.
15942 Los Serranos Country Club Drive
Chino Hills, CA 91709
(ref: Copyright Infringement)

FOR OfficeSupplies.us.com Custom or Printed Orders

By processing and submitting your OfficeSupplies.us.com Custom or Printed Order on the Site:

* You represent and warrant to OfficeSupplies.us.com, its officers, directors, employees, agents, successors, subsidiaries, agents, distributors, affiliates and third parties providing information or services on the Site (collectively, the "OfficeSupplies.us.com Parties"), that you own and possess all rights or own sufficient rights of third parties necessary to copy, produce, print or imprint each and every document or other item and portion thereof you submit.
* You agree and covenant that at OfficeSupplies.us.com’ request, and without further consideration, you will promptly provide OfficeSupplies.us.com with reasonable evidence of such adequate and enforceable rights of third parties (i.e. consents, approvals, licenses or sublicenses), and agree that OfficeSupplies.us.com may provide a copy of these Ts & Cs to anyone claiming an infringement of copyright/trademark in your document or to law enforcement or other entities as required by law or as OfficeSupplies.us.com reasonably determines to be necessary to protect its rights or the rights of others.

CONDUCT OF USERS

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or which OfficeSupplies.us.com considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any "virus", "trojan horse" or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

INDEMNITY

By using the Site, you agree to indemnify the OfficeSupplies.us.com Parties for any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys’ fees) incurred by them arising out of or relating to your breach or alleged breach of these Ts & Cs (including without limitation, claims made by third parties for infringement of intellectual property rights). You agree to cooperate as fully as reasonably required in the defense of any claim. OfficeSupplies.us.com reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

DISCLAIMER, LIMITATION OF LIABILITY

THE SITE IS PROVIDED BY OFFICESUPPLIES.US.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. OFFICESUPPLIES.US.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO (1) THE OPERATION OF THE SITE, (2) THE QUALITY, ACCURACY, COMPLETENESS OR VALIDITY OF ANY MATERIALS ON THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE, OR (3) WHETHER THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. OFFICESUPPLIES.US.COM IS NOT RESPONSIBLE FOR PRINTING OR TYPOGRAPHICAL ERRORS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

THIS SITE MAY ALSO CONTAIN FACTS, VIEWS, OPINIONS, STATEMENTS, AND RECOMMENDATIONS OF THIRD PARTY INDIVIDUALS AND ORGANIZATIONS. NONE OF THE OFFICESUPPLIES.US.COM PARTIES REPRESENTS OR ENDORSES THE ACCURACY, TIMELINESS, OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED, UPLOADED, OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, OR INFORMATION WILL BE AT YOUR SOLE RISK.

NONE OF THE OFFICESUPPLIES.US.COM PARTIES IS RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE INFORMATION CONTAINED ON THE SITE, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF THE OFFICESUPPLIES.US.COM PARTIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THE SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED ONE DOLLAR (US$1.00).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

TERMINATION

OfficeSupplies.us.com may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including without limitation, breach of these Ts & Cs. In the event these Ts & Cs are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities, and limitations of liabilities set forth in these Ts & Cs will survive termination. In the event that you are unsatisfied with the services provided by OfficeSupplies.us.com, your sole remedy is to terminate your use of the Site.

JURISDICTION

OfficeSupplies.us.com operates the Site from its office within the county of San Bernardino in the state of California, United States. OfficeSupplies.us.com makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations. These Ts & Cs will be governed by and construed in accordance with the laws of the State of California, as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce these Ts & Cs or matters related to the Site will be brought in either the State or Federal Courts of the state of California, United States; provided, however, that notwithstanding anything contained in these Ts & Cs to the contrary, OfficeSupplies.us.com shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce OfficeSupplies.us.com’ rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of these Ts & Cs is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from these Ts & Cs and the remaining provisions of these Ts & Cs will remain in force. These Ts & Cs constitute the entire agreement between you and OfficeSupplies.us.com concerning your use of the Site.

COMMENTS, COMPLAINTS AND QUESTIONS

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of OfficeSupplies.us.com, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of these Ts & Cs, please contact us.